Terms

Who you are buying from

House of Ruby is a trading name of Parallax Thinking Ltd
Registered in England and Wales, company number 16344822
Registered office: 90 Florence Road, Poole, Dorset, BH14 9JF

Email: hello@houseofruby.co.uk

What you are buying

A figure of your dog, 3D-printed in plastic in one colour from the photo you send: gold or copper, or another colour if you request one and we confirm we can make it. Gold and copper are colours of plastic, not metal. The figure takes the pose in your photo. It is a likeness of their shape and features from that photo, not a painted portrait, and small details such as the texture of fur are softened by the printing.

Your photo

Please only send photos you took or have permission to use. If a photo will not make a good figure, we will ask for another before we start. If you cannot send one, we will refund you in full.

A colour you request

If you ask for a colour other than gold or copper, you pay the price for a requested colour when you order. We check whether we can make your figure in that colour and reply before we start. If we cannot, you can choose gold or copper and we will refund the difference in price, or we will refund you in full.

Two or more figures

For two or more figures in one order, we take 15% off the price of each figure, or 20% for three or more. The discount does not apply to the extra charge for a requested colour, to postage or to the extra charge for a rush order. It cannot be used with a discount code.

Cancelling and returns

Each figure is made to your specification from your photo, so the 14-day right to cancel for online purchases does not apply (Consumer Contracts Regulations 2013, regulation 28(1)(b)).

Your rights under the Consumer Rights Act 2015 are not affected. If your figure arrives damaged or faulty, email us a photo of it and we will make you another or refund you. Within 30 days of it arriving, you can choose the refund.

Delivery

Within the UK only, by Royal Mail. Making takes about 5 working days from a photo that works, and we will deliver within 30 days of your order unless you and we agree otherwise. A rush order, for £10 more, is made sooner and sent by a faster service. Full details are on the delivery page.

Guaranteed Christmas delivery

If you order a figure in gold or copper by 11 December and we have a photo that works by that date, we guarantee delivery before 25 December. If we ask for another photo and it reaches us after that date, the guarantee does not apply to that order. The guarantee does not cover a colour you request: when we reply about the colour, we will tell you whether it can arrive for Christmas. If an order that met the guarantee arrives after Christmas, we will refund it in full.

How ordering works

For each dog, add your photo, choose the colour and give their details on the product page, then choose Add to basket. In your basket you can add another dog, change or remove one, and choose your postage. Tracked postage is free, and a rush order costs £10 more for the whole order. Then choose Continue to payment. On the Stripe payment page you give your address. The total there includes postage and any discount. You can go back to change anything before you pay. You get an email confirming your order straight away. Prices are in pounds and include any tax.

Payment

Payments are taken by Stripe. We never see or store your card details.

If something is wrong

We have a legal duty to supply goods that match what was described. If you are unhappy with your order for any reason, email hello@houseofruby.co.uk.