Privacy

House of Ruby keeps only what it needs to make and post your order.

What we keep, and why

• Your photos, to make your figure. Please crop out any people if you can. They are deleted six months after your order is posted, which is how long we may need them to make a replacement, or 7 days after a checkout you did not finish. Location data is removed from photos when they arrive.
• Your name, email and address, to post your order and tell you how it is going. Kept with the order record for accounting.
• Your payment is handled by Stripe. We see that you paid, not your card.

The lawful basis is the contract: we need these to make and deliver what you ordered.

Who else sees it

• Stripe, which takes the payment.
• Cloudflare, which runs this website and stores your photos.
• Resend, which sends the order emails.
• The 3D modelling service we use to turn your photo into a model.
• Royal Mail, which gets your name and address to deliver your parcel.

There is no advertising tracking on this site.

Your rights

You can ask for a copy of what we hold about you, or for it to be deleted, by emailing hello@houseofruby.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.