Delivery

Every figure is made to order. Making one takes about 5 working days from when we have a photo that works. A figure in a colour you request can take longer.

We post within the UK only, by Royal Mail, in a small gift box. Tracked postage is free. A rush order costs £10 more: we make your figure sooner and send it by a faster service. You choose between them when you order, and we email you the tracking number when it is posted.

If we need a better photo, we will email you within a day of your order, and the making time starts when the new photo arrives.

Order by 11 December for guaranteed Christmas delivery. The guarantee covers figures in gold or copper. It is delivery before 25 December, and it depends on us having a photo that works by 11 December. If we ask for another photo and it reaches us after that date, the order is outside the guarantee. For a colour you request, we will tell you when we reply whether it can arrive for Christmas. If an order that met the guarantee arrives after Christmas, we will refund it in full.

If your figure arrives damaged or faulty, email hello@houseofruby.co.uk with a photo of it and we will make you another or refund you. Within 30 days of it arriving, you can choose the refund.